Trading FAQ

Is my data secure when trading on WebTrader?
Yes, WebTrader uses industry-standard encryption to secure your data.
Is it preferable to use WebTrader on Chrome or Internet Explorer?
WebTrader will operate equally well from any web browser, including Chrome, Internet Explorer, and Safari.
Will the login credentials I received when opening my account work to login to WebTrader?
Absolutely. The same account number and password used to log in to the Desktop Terminal will also work when logging into WebTrader.
How do I add a new Forex pair in WebTrader?
Go to the Market Watch window in WebTrader and right-click. Select the option for 'Symbols'. Click on the (+) sign in the top left corner of the Symbols window. This will open the 'Add New Symbols' window where you can select the Forex pair you would like to add. Click 'OK' to save the changes.
My WebTrader isn't loading. Can you please assist?
Please check your internet connection to ensure it is connected properly. WebTrader simply needs a web browser and a functioning internet connection to operate. If you still experience issues, please contact our support team.
Is there a cap on the number of products I can trade on WebTrader?
No, there is no cap. All CFD products offered by the broker are available on WebTrader and can be activated from the Market Watch window if not visible.
How can I withdraw funds?
Withdrawals are quick and transparent. Open the “Withdraw” section in your account, choose the preferred payment method, enter the amount, and confirm. Funds are usually transferred within 1–5 business days, depending on your payment provider.
Can I implement line studies on WebTrader?
Yes. Under the 'Insert' menu, you can select options to insert Lines, Gann, Fibonacci, Arrows, and more on the chart.
Can I trade on WebTrader from my tablet?
Definitely. WebTrader can be accessed from any device with an internet connection and web browser, including tablets.
Can you confirm the time zone setting when trading in WebTrader?
The time zone is EEST, which is GMT+3.
Can I be logged into the same account on WebTrader and Desktop Terminal simultaneously?
Yes. If you are on the go or away from your desktop, you can always access WebTrader from any device with a web browser.